Meter readers are the persons with whom customers have the least contact.

Meter readers are the persons with whom customers have the least contact.

• A. True
• B. False
• C. Sometimes true
• D. Not sure

Answer: (B)

Understanding customer contact frequency helps you see who customers actually interact with. Meter readers do visit homes to read meters, and when they do, there is direct interaction, even if it’s brief. However, customers typically deal more often with billing and customer service staff for questions about charges, service requests, or account issues. Because meter readers’ visits are just part of routine data collection and are not the primary source of customer contact, the idea that they are the group with whom customers have the least contact isn’t accurate. In practice, the amount of contact varies by utility, but the statement is not true.

Understanding customer contact frequency helps you see who customers actually interact with. Meter readers do visit homes to read meters, and when they do, there is direct interaction, even if it’s brief. However, customers typically deal more often with billing and customer service staff for questions about charges, service requests, or account issues. Because meter readers’ visits are just part of routine data collection and are not the primary source of customer contact, the idea that they are the group with whom customers have the least contact isn’t accurate. In practice, the amount of contact varies by utility, but the statement is not true.